My process
At the core of my process for this project lays the double helix model of convergent and divergent thinking. The process is thoroughly described in the following diagram. I picked up the process during my education at KEA – Copenhagen’s School of Design.
I built upon it and added my own twist.
It has 4 core elements: Question, Insight, Solution and finally a handout. The QISH model is a mental framework in approaching problem solving.
The Question phase is all about inquiries: the what, the how, and the why. The Insight phase includes both desk research in the form of expert knowledge, statistics, general documentation and field research: interviews, surveys. The Solution phase, in the context of product design will include UX and UI methods. Some of the UX methods include persona creation, flow design, wireframes and prototypes. The UI methods include moodboarding, look&feel, prototypes. Of course with the contextual user testing, iterating, feedback and approval. The final stage is getting the stakeholders happy and the users happy.